Frequently Asked Questions
- How do I pay bills?
- Select Payments from the menu along the left side.
- You can select an existing payee and choose Make a Payment, or select the + to add a new payee.
- Once you’ve chosen a payee, you can choose your account and enter the amount you wish to pay. There are also more options if you wish to send the payment on a recurring basis or schedule it for a future date.
- Once you select Submit, you’ll get a confirmation that the payment has been submitted!
- What happens if I lose communication/signal during a transaction?
- When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a confirmation message that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
- How do I delete a Bill Payment that I set up through my mobile device?
- After selecting on Payments, find the payee that the payment was scheduled for. Then under the Payment History for that payee you’ll see the payment you’re looking for. Select that payment, and in the upper-right corner select Delete. Once you confirm, you’ll see a message that it was deleted.
- How can I make a person-to-person payment using Bill Pay?
In the Payments screen, select the + to add a new payee, and then choose Person.
You have four options of setting them up:
- Direct deposit, which means you know their information and can enter it yourself
- Email, where you enter the payee’s email address and create a keyword that you need to share with them. The payee receives an email and enters the keyword, then they can securely submit their account information without you having access to it.
- Text message works the same way as email, but the link is sent by text and they enter the keyword.
- Or you can simply have a check mailed to the payee.
How can we help?
Let us know the best way to reach you and one of our customer representatives will be in touch.Live Chat Contact Us Open Account
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