Reporting Lost or Stolen Debit Card
Frequently Asked Questions
- How do I cancel a lost or stolen debit card online?
- Log in to Central Online Banking.
- Click on the Options tab.
- Click on ATM/Debit Card. You’ll see all the cards associated with your accounts.
- Find the card you wish to cancel, then click the box under the Lost/Stolen column and click Submit.
- Please note that this does not order a replacement card, so you’ll want to click on Contact Us and send a secure message so that we can get one on its way to you.
- How do report a stolen debit card from CNB Mobile app?
- Log in and tap on the menu in the upper left corner.
- Tap the option that says Manage Debit Cards.
- Tap the card you wish to cancel.
- Once you tap on it, you can choose Report Lost/Stolen.
- Please note that this does not order a replacement card. Once you’re done, you can go back to the menu, choose Send Secure Message, and let us know that you’re needing a new debit card.
How can we help?
Let us know the best way to reach you and one of our customer representatives will be in touch.
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Secure Page Sign-In
Ensuring the security of your personal information is important to us. When you sign in to Online Banking on our home page, your User Name and Password are secure. The moment you click the Log In button, we encrypt your user name and password using Secure Sockets Layer (SSL) technology.
Browser Security Indicators
You may notice when you are on our home page that some familiar indicators do not appear in your browser to confirm the entire page is secure. Those indicators include the small "lock" icon in the bottom right corner of the browser frame and the "s" in the Web address bar (for example, "https").
To provide the fast access to our home page, we have made signing in to Online Banking secure without making the entire page secure. You can be assured that your ID and password are secure and that only Central National Bank has access to them.
Centralnational.com is SSL-Encypted
Secure Socket Layer (SSL) technology secretly encodes (encrypts data) information that is being sent over the Internet between your computer and Central National Bank, helping to ensure that the information remains confidential.