Mobile Banking

Frequently Asked Questions

How do I sign up?

• You must be signed up for Central Online Banking. If you aren't signed up click here to sign up now.
• Sign into the mobile site or using one of our smartphone apps.
• Review the Mobile Banking Agreement and click I Agree.
• You may now begin using your mobile device to access your accounts!

How do I log into the mobile site?

• Access the Mobile Site by going to centralnational.mobi or mobile.centralnational.com on your mobile device.
• Click on View Your Account.
• Enter your Central Online Banking ID and password. If prompted, answer your security questions.
• Once logged in, you can perform any of the following actions:
  • View Transaction History
  • View Account Balances
  • Transfer Funds between accounts
  • Pay Bills
  • View Bank Locations & Hours
  • View ATM Locations

How do I view transactions?

• Select Transfers from the Main Menu.
• Choose the account to transfer funds from.
• Choose the account to transfer funds to.
• Enter the amount you'd like to transfer and the transfer date then select Submit.
• A confirmation number will be displayed
• Note:Transfers will be available immediately; however, business day restrictions apply. For instance, cut-off time for electronic transfers is 7pm. If you are trying to reconcile a negative balance to avoid an overdraft fee, you must conduct an electronic transfer before 7pm on the same business day.

How do I pay bills?

• Select Bill Pay Menu from the Acct Listing menu.
• Choose whether you'd like to make a one-time payment or a scheduled payment.
• Choose the Payee.
• Select the pay-from account.
• Enter amount, memo description (optional), and payment date, then press Submit.
• A confirmation message and number will display after the bill payment is complete.
• Note: Mobile Banking only allows one-time payments. To establish a reccuring payment, please use Online Banking. Payments will process during the next Bill Pay processing time. Additionally, the Bill Pay option will only be available if you are a Bill Pay customer (service charges may apply).

Can I enroll in mobile banking without logging into Online Banking?

Yes. You must first be signed up for Online Banking, but after that you can log into the Mobile Site without logging into Online Banking.

What mobile devices can be used to access accounts?

Our Mobile Banking site is device agnostic. It works with any web-enabled mobile phone that allows secure SSL traffic.

What functions can I perform from my mobile device?

• View Transaction History
• View Account Balances
• Transfer Funds between accounts
• Pay Bills
• View Bank Locations & Hours
• View ATM Locations
• Set up Text Alerts

How do I set up a Text Alert in Mobile Banking?

Get alerts set up on your phone to inform you when a transaction is made, the balance goes below a certain amount, or a daily balance message through the CNB Mobile app!

• Open and log into you CNB app.
• In the upper left hand corner tap the 3 bars to open the side menu.
• Scroll down to messaging and select text banking.
• Select Add Alert.
• Under Alert Type, select what type of alert you would like to add.
• Select continue and finish setting up the alert, once you’re done hit submit.

What happens if I lose my mobile device?

Your account data is not stored on your mobile device. When you find or replace your device, simply access our Mobile Site from the new device like you previously did.

What happens if I lose communication/signal during a transaction?

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a confirmation message that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

Can I add a new Bill Payment Payee via the mobile site?

No. You can only add payments to payees already established through Central Online Banking.

How do I delete a Bill Payment that I set up through my mobile device?

You must log in to Central Online Banking and delete the payment from the main menu of the Bill Pay module.