Our focus is the safety and well-being of our customers, employees and the communities we serve as we proactively work to address the COVID-19 (Coronavirus) concerns.
Effective Tuesday, March 17, our bank will temporarily use drive-thru only transaction services at our branch locations. This measure is our effort to support social distancing practices that are necessary and prudent during this pandemic while still offering convenient access to financial services.
Our in-store branch locations at Walmart Supercenter locations in Topeka, Lawrence, and Gardner will remain open with Interactive Teller Machine (ITM) availability, which enable live teller access via video feeds without person-to-person interaction. Our in-store branch location in the Walmart Supercenter in Great Bend will remain open on a reduced schedule from 3pm to 7pm weekdays.
Our in-store branch locations at Walmart Supercenter locations in Salina, Manhattan, and Junction City will be closed temporarily, but convenient drive-thru access is available at other Central National Bank branches in those communities.
Commercial, consumer, and home loan customers are encouraged to consult their lenders via phone or email. In-person meeting options with lenders will be available at bank locations by appointment.
Fortunately during these challenging circumstances, we've made it easier than ever to manage your account digitally. We encourage you to access your account from home using our electronic banking services, including: online, mobile and telephone banking to view transactions, check balances, make mobile check deposits, make payments, transfer funds, and more. In addition, you may use our ITMs (Interactive Teller Machines, with live teller access through a video interface) and drive-thru teller windows for deposit and loan transactions without person to person interaction. We offer “Smart” (deposit enabled) ATMs and a large network of ATMs for cash withdrawals as well.
If you need assistance accessing, using, or registering for these services, please contact us at 1-888-262-5456.
We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as needs arise. We will communicate any additional information via social media, our company blog and website, online and mobile banking notifications, email, and mail as necessary. If you have questions, please use one of the following methods to contact us: send us secure messages within online banking, call your local branch, email our Contact Center at email@example.com, or call us at 1-888-262-5456.
As always, please remain vigilant to potential scams that could occur as a result of this crisis. Remember, our bank will never contact you and ask for your personal identification number (PIN), online banking password or other personal information. Be wary of attachments or links within emails or texts, and use caution when clicking or opening links.
For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website.
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You may notice when you are on our home page that some familiar indicators do not appear in your browser to confirm the entire page is secure. Those indicators include the small "lock" icon in the bottom right corner of the browser frame and the "s" in the Web address bar (for example, "https").
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